Refund Policy

Who you are buying from

Pro subscriptions are sold by Paddle.com, which acts as the merchant of record for every purchase. Paddle handles the payment, the invoice, any sales tax, and the refund itself. Triviafoundry is operated by Yanshuf Studio, Israel.

Paddle runs buyer support for orders and invoices at paddle.net, where you can look up a payment and ask about it directly.

The policy

• Your first subscription payment is fully refundable for 14 days, on request, no reason needed.
• A renewal is refundable within 14 days of the charge, provided you have not generated any packs in that period. If a renewal caught you by surprise and you have not used the generator since, ask and you get it back.

Cancelling

You can cancel at any time from Manage subscription, which opens the Paddle customer portal. Cancelling stops the next renewal; it is not a refund of the payment already made. Your Pro access continues until the end of the period you have already paid for, and your packs remain yours afterwards.

How to ask for a refund

Either contact Paddle at paddle.net or email us at privlin@gmail.com and we will arrange it with them. Either route works.

What a subscription costs

Pro is $5 per month or $25 per year, and removes the free tier's limit of two packs per 30 days. The rest of the terms are on our terms of service page.